Chat with AT&T

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You are now chatting with Stacie.

Stacie: Hi, how may I assist you today?

Wei: Hello. I need to view my high speed Internet service bill.

Stacie: Good Afternoon

Stacie: Are you wanting to view it online?

Wei: Yes

Wei: I've been trying to log in using my HSI account credentials.

Stacie: I checked your records and see that you have not registered your account. This means that you do not have a login name or a password established at this time. In order to view or pay your bill online, stop paper bills or change your services online, you'll need to register for an AT&T Account Manager.

Wei: OK. Can I do that registration online?

Stacie: To register, please use the following steps:

1. Visit: http://www.att.com/accountregister
2. Click "Request an Online Registration Code"
3. Enter your AT&T Direct account number in the "Main Phone Number" field, populate the customer code, the billing address zip code and click "Continue"
4. Select the U. S. Mail delivery method for your Online Registration Code and click "Submit”
5. Once you have the Online Registration Code, enter it into the Online Registration Code field and click "Continue" to complete your registration pages.

Stacie: Actually, you have to wait to get the Online Registration code via US Mail

Wei: That's a bit ironic to hear from a "Phone" company. Isn't it?

Wei: Thanks for the help.

Stacie: Since you don't have a Residential Phone Line, we can't send it any other way

Stacie: We would need an email address on file for at least 30 days in order to send it that route

Wei: I have AT&T cell phones.

Stacie: It must be an AT&T Residential phone line

Wei: And I do have an email address from AT&T for my HSI service!

Stacie: I am so sorry for any inconvenience.

Stacie: Wei, the email address must be on your Account File

Stacie: Again, I am truly sorry for the dealy

Stacie: delay

Stacie: Do you want me to request the Online Registration Code?

Wei: That's OK. :-) It's not your fault. But it just makes AT&T comic!

Stacie: I understand

Wei: No. I can do that.

Stacie: We don't make it very easy

Stacie: I sure wish I could help you

Wei: Thanks for the help so far.

Stacie: Is there something else I can help you with?

Wei: That's it. You have a nice day!

Stacie: You too

Stacie: It’s been a pleasure to assist you today. My goal is to ensure you are Very Satisfied with the service I have provided. Please use the CLOSE button when you are ready to exit our chat session.

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